Privacy Policy
Your privacy matters to us at clarivornestia
Information We Collect
At clarivornestia, we collect information to provide you with better financial services and budget review tools. When you create an account or use our platform, we gather personal details like your name, email address, and phone number. We also collect financial information necessary for budget analysis, including income details, expense categories, and spending patterns.
Types of Data We Collect
We also automatically collect technical information when you visit our website. This includes your IP address, browser type, operating system, and pages you visit. This data helps us improve our services and ensure platform security. We use cookies and similar technologies to remember your preferences and provide a personalized experience.
How We Use Your Information
Your information helps us deliver personalized budget review services and financial guidance. We analyze your financial data to provide meaningful insights about your spending patterns and suggest improvements for your financial health. This analysis is conducted using secure systems that protect your sensitive information.
| Purpose | Legal Basis | Data Retention |
|---|---|---|
| Budget analysis and recommendations | Contract performance | Duration of service + 2 years |
| Customer support and communication | Legitimate interest | 3 years from last contact |
| Platform security and fraud prevention | Legal obligation | 5 years for compliance |
| Service improvement and analytics | Legitimate interest | Anonymized after 18 months |
We may also use your information to send you important updates about our services, policy changes, or security notifications. You can control communication preferences through your account settings. We never sell your personal information to third parties or use it for purposes other than those described in this policy.
Data Protection and Security
Protecting your financial information is our top priority. We implement multiple layers of security to safeguard your data, including encryption during transmission and storage. Our servers are located in secure facilities with restricted access, and we regularly update our security measures to address emerging threats.
Our team receives regular training on data protection best practices and follows strict protocols for handling sensitive information. We maintain detailed logs of data access and conduct regular reviews to ensure compliance with Malaysian data protection regulations and international standards.
Your Rights Under Malaysian Law
Under Malaysia's Personal Data Protection Act 2010, you have specific rights regarding your personal information. You can request access to your data, ask for corrections to inaccurate information, or request deletion of your account and associated data. You also have the right to withdraw consent for data processing and to transfer your data to another service provider.
Data Sharing and Third Parties
We work with carefully selected partners to provide our budget review services. These include payment processors for handling transactions, cloud storage providers for secure data hosting, and analytics services for improving our platform. All third-party partners are required to maintain the same level of data protection we provide.
We may share anonymized, aggregated data for research purposes or to improve financial services in Malaysia. This data cannot be used to identify individual users and helps us understand broader financial trends and patterns. We never share your personal financial details with marketing companies or data brokers.
In certain legal situations, we may be required to disclose information to government authorities or law enforcement agencies. This only occurs when legally mandated and we notify affected users whenever legally permissible. We strongly resist overly broad requests and work to protect user privacy within legal boundaries.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and provide personalized financial recommendations. Essential cookies are necessary for platform functionality, including login sessions and security features. We also use analytics cookies to understand how users interact with our budget review tools.
You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. We respect "Do Not Track" signals and provide clear options for managing your privacy preferences. Third-party cookies from our partners are subject to their respective privacy policies.
International Data Transfers
Some of our service providers operate outside Malaysia, which means your data may be processed in other countries. We ensure these transfers comply with Malaysian data protection requirements and include appropriate safeguards. We maintain agreements with international partners that guarantee equivalent protection for your personal information.
Updates and Changes
We review and update this privacy policy annually or when significant changes occur to our data processing practices. When we make material changes, we'll notify you via email and through prominent notices on our platform. You'll have the opportunity to review changes before they take effect.
Continued use of our services after policy updates indicates acceptance of the new terms. However, for significant changes affecting your rights, we may require explicit consent. We maintain archives of previous policy versions for reference and transparency.
Privacy Inquiries and Contact
For questions about this privacy policy or to exercise your data rights, contact our privacy team:
Email: info@clarivornestia.com
Phone: +60123380166
Address: 19, First Floor, Jalan USJ 10/1, Taipan, 47620 Subang Jaya, Selangor, Malaysia
We respond to privacy inquiries within 5 business days and provide detailed information about our data processing activities.